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Current Durham County Library open positions are listed below. To apply for a position, click the “Apply Now” link within the position description. You will be taken to the description on the Durham County website where you can apply online.

For a complete list of all Durham County job openings, see the county’s employment page.

Current Openings

SYSTEMS SUPPORT TECHNICIAN

Primary duty is to configure and provide support for standard IT as well as library-specific hardware and software such as Envisionware PC management and printing, self-check machines, and automated material handling units (book sorters). Responds to support tickets submitted by library staff in a timely and accurate manner. Assists in supporting the library’s core applications on-site and through SaaS. Investigates hardware and software issues for all library computers and equipment. Assists with technology needs of programming for the public and staff meetings as needed. Also serves as primary administrator for SirsiDynix Horizon ILS, the library’s MSSQL-based catalog database. Opportunities to lead, plan, and implement new library technology initiatives. Some evening and weekend work may be required.

Knowledge, Skills, and Abilities:

  • Strong troubleshooting skills and diligent follow through.
  • Superior customer service skills.
  • Proficient at quickly learning software applications and configuring them.
  • Experience working with Microsoft Office suite in a support role.
  • Strong understanding of core networking concepts (e.g. TCP/IP, DNS, DHCP, Windows firewall, wireless, basic switching and basic routing).
  • Comfortable with creating documentation, including but not limited to SOPs (standard operating procedures) related to technology throughout the library and for specific departments – both in written form and using multimedia (video).
  • Ability to work independently or as team member.
  • Able to communicate effectively and courteously with staff with various levels of technical experience.
  • Ability to take initiative and use creative and innovative thinking to find solutions to computer or technical problems.
  • Working knowledge or experience with cloud-based applications and services. (e.g. Office 365).
  • Basic understanding of Active Directory administration (user accounts, security groups, GPOs and understanding of OU structure).
  • Valid North Carolina Driver’s License to operate County-owned vehicle and/or personal vehicle with mileage reimbursement.
  • Other duties as assigned.

Requirements:

Any combination of education and experience equivalent to graduation from high school, supplemented by courses in microcomputer systems, database management and two (2) years of experience in PC configuration, installation, troubleshooting and repair.

Preferred:

  • MSSQL knowledge.
  • Some knowledge of scripting in any language.
  • Working knowledge of application installation and deployment options (e.g. MSI packages, SCCM, silent installs, etc.).
  • Experience supporting and installing Windows desktops as well as configuring server systems.
  • Experience supporting secured environments and implementing security controls, including but not limited to, BIOS configuration, GPOs, SCCM, anti-virus, user account security, security group management, proprietary hardware (e.g. security gates), etc.
  • Previous experience developing and updating workstation images using Microsoft imaging tools (e.g. DISM, WinPE, and WDS).

Job Type: Full-Time

Posting Date: 11/20/2019

Closing Date: 12/06/2019

Salary Min: $43,360.00

Salary Max: $78,408.00

Position Number: 40001715

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SOUTHWEST REGIONAL LIBRARY MANAGER

Responsibilities

The Southwest Regional Library Manager will oversee (hire, supervise, schedule, train and evaluate) a team of both full-time and part-time circulation, teen, children’s and adult services staff. Serve on the library’s Management Council, other library committees and contribute to system-wide initiatives. Develop and implement operational policies and procedures, services and innovative programming. Maintain, promote and coordinate library services, various programs and special events. Participate in the budget preparation process by submitting recommendations for equipment, furnishings, personnel and supplies. Work independently and proactively to build community relationships to foster a positive library image. Ensure that the library facility and equipment is functioning properly and maintain a safe, clean environment for customers and staff. This position is based at the Southwest Regional Library, but candidate could be asked to work at other library locations.

Work is performed under the supervision of the Deputy Director of Library Services.

Knowledge, Skills, and Abilities:

  • Thorough knowledge of the principles, practices and techniques of modern library operation
  • Thorough knowledge of library reference, adult, children’s, teen and other library services
  • Thorough knowledge and experience with library automated systems
  • Excellent management and leadership skills
  • Ability to prioritize and manage multiple projects simultaneously
  • Ability to analyze problems and recommend practical solutions
  • Ability to evaluate library systems and develop new and improved methods
  • Ability to train employees in the use of software and hardware and library equipment
  • Ability to work well independently and collaboratively in a team environment
  • Ability to communicate ideas effectively both orally and in writing
  • Ability to establish and maintain effective working relationships with employees and customers

Requirements:

Master of Library Science degree from an ALA accredited library school and at least four years of experience in professional library work.

Special Requirement:

Must obtain certification from NC Public Librarian Certification Commission

Preferred:

Spanish speaking skills
Previous supervisory experience

Job Type: Full-Time

Posting Date: 11/25/2019

Closing Date: 12/06/2019

Salary Min: $56,836.00

Salary Max: $102,305.00

Position Number: 40001812

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Updated: December 5, 2019