All library locations and services will be closed Thursday, 12/1, for staff training.

5 Star Customer Service

We Are 5 Star!

We Are 5 Star slogan surrounding the logo that shows five figures reading a book combined to form a star

Durham County Library’s customer service philosophy makes you our top priority. Our goal is to provide excellent service every time.

Purple starWelcoming
We are excited to welcome all members of the community with a smile. The public library is free and open to all, and we look forward to serving you.

Red starApproachable
We guarantee a supportive environment dedicated to our library patrons. Any information you wish to find, our staff is happy to help you find it.

Orange starRespectful
Dignity, attentiveness, and privacy are the core values with which we approach all library patrons and their information needs. All staff members will demonstrate the highest level of courteous and ethical behavior.

Yellow starKnowledgeable
Expertly trained in the use of library resources and services, our staff will connect you with whatever you are looking for to the best of their abilities. We devote ourselves to sharing the library’s information with the public.

Green starProfessional
Durham County Library staff take pride in their efficient and equitable service to all. We are considerate and responsive to all who require our help.

 

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